PROSH VENDOR AGREEMENT


PLEASE READ THIS AGREEMENT CAREFULLY.
By signing (using the online process) this Agreement on behalf of the applicant vendor named in the online application form for participation in the Prosh Vendor Marketplace(the “Vendor”), you acknowledge and signify the Vendor’s acceptance and agreement, without limitation of qualification, to be bound by this Agreement, and you represent and warrant that you have the legal authority to submit the application and to sign and agree to this Agreement on behalf of the Vendor. If the Vendor does not agree with each provision of this Agreement or you are not authorized to sign and agree to this Agreement on behalf of the Vendor, then you may not submit an application on behalf of the Vendor or sign this Agreement on behalf of the Vendor.

If Prosh in its discretion accepts the Vendor’s application to participate in the Prosh marketplace, then Prosh will send a notice to you by email advising you that the Vendor’s application has been accepted by Prosh and confirming the Effective Date of this Agreement. Prosh is not obligated to accept the Vendor’s application, and this Agreement will not be effective unless and until Prosh accepts the Vendor’s application.

What Can be Sold on Prosh

1. Prosh is created for local vendors to optimize sales. Every business on Prosh must be based in the geographical area it’s selling up, owned and designed by a local business owner. Production methods can be outsourced as long as operations are mainly run locally. All vendors and products will be evaluated and curated.

2. If you sell products on Prosh, you agree that:
I. All items are made or designed by you. Please describe your production process
accurately;
II. You accurately represent your brand story, origins and products in your
storefront and product listings;
III. You must be using your own photos – no stock photos, mock-ups, or photos
created by other sellers
IV. You represent your inventory amount accurately and have products within a
reasonable processing time;
V. You will honor your shop policies;
VI. You will respect intellectual property of others;
VII. You will actively submit at least one listing per month to maintain an active spot in
your category;

3. If you are selling personalised or made-to-order items, you agree that:
I. All variables are available for purchase at a set price.
II. If you are using photos of previous productions with options for customisation (like colour choices) included in the listing, it must be made clear in your description that the photos shown are just examples.

4. Prosh may remove any listings that violate our policies. Note that membership fees are non-refundable. Prosh may also suspend or terminate your account for any violations.

Communicating with Customers

5. You can use Prosh messages to communicate directly with your buyers, when they have a product question specifically.

6. Messages may not be used for the following activities:
I. Sending unsolicited advertising or promotions;
II. Harassing or abusing another member; or
III. Interfering with a transaction or the business of anyone else.

Order Processing

7. You must honour your shipping and processing times should you be fulfilling orders yourself. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
8. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, please submit a support ticket.
9. If you are unable to complete an order, you must notify the buyer and cancel the order.

Cancellations, Returns, and Exchanges

10. Should an order not be represented accurately, a non-delivery occurs or item is lost in transit, please issue a cancellation, return or exchange. Our support team will help with mediating issues.

Intellectual Property

11. All intellectual property of your photos belong to you. But by posting on Prosh, you grant permission for usage of your photos for digital marketing and social media, with properly granted credit.

Marketing & Promotion

12. All sellers on Prosh are encouraged to use the resources we provide to help push your sales on the platform. Sellers are required to post on at least one platform one post after they are accepted to let their customers know to buy their products on Prosh. Templates will be included in your acceptance email.

Fees

13. You will pay the agreed upon commission of 12-20% for all sales made on Prosh and a membership fee should a Plus membership be selected.

Promotions

14. Prosh may promote the platform using exclusive coupon codes of up to 10% off. Please price your products to accommodate this discount should customers use it.