Vendor Help Centre

How do I sign up? 

Simply fill out the fields on our vendor registration form by providing some details like what your product is, how it’s made and include a well lit image. You should then get a confirmation that we will review your application in 48 hours. Upon approval, you will get an email with sign in details. You will then have access to your easy to use dashboard!

What are the advantages to signing up? 

  1. New sales channel – Add a new opportunity for your products to get sold.
  2. Risk free – Our platform is free to use until your products are sold, we are motivated to help you sell since we are commission based.
  3. Marketing – Not sure how to market your product? We will curate the top products and invest in digital marketing to help push sales.

What kind of products can I sell on Prosh?

  1. Locally owned – We simply ask Prosh vendors are owned by local entrepreneurs with inventory within Calgary and area. It can be designed, sourced, manufactured elsewhere. The advantage of this is that there is lower competition.
  2. Larger products – Make heavy or large items like custom furniture, wood signs or paintings? These are hard to ship, but you still need to be able to leverage eCommerce in order to make sales. Prosh is a perfect solution.
  3. Food items – Since we are focused on local sales, perishable food items are a great product to offer on Prosh so our courier can deliver within expiry dates, pickup an be arranged retail location or you can offer deliveries yourself.
  4. Made to order items – Are your products customized? Simply list your products as made to order and clarify to your customers that there is a delayed waiting time. If there are slight variances, make sure you include some different photos in the gallery and clarify in the description.

How will I be approved? 

Simply put, we are looking for serious businesses who will be able to fulfill orders. Here are some elements we are looking for when you apply:

  • Based in Calgary
  • Has a logo
  • Quality, unique products
  • Belongs in one of our product categories
  • Sustains inventory

We’ve created our dashboard to be as easy to use for you as possible. Many of the tools you will require can be found on the menu at the left hand side of your seller dashboard. On mobile, this can be accessed through the hamburger icon on the top.

Setting up your storefront

Prosh customers care about who they’re buying from. Tell your brand story through your store profile.

Go to Settings > Storefront. Add a cover photo to show off your products or establish a brand. Upload a profile picture of yourself or a company logo, which will be shown as people are shopping your products. Add a short blurb letting everyone know a little about what you do.

Store Policies

Go to Settings > Policies and establish a few rules like your return policy so people know what to expect and can review before making a purchase. Below are some templates you can insert while changing some of the details (underlined) to match your store.

Shipping Policy

The methods of shipping we offer are pickup, delivery or by mail.

The estimated delivery time for standard shipping with Canada Post is: 2-4 business days

All orders placed before 11:00 A.M. ET, will be processed the same business day. All orders placed after this time will be processed the following business day. Orders are shipped and delivered Monday through Saturday with the exception of statutory holidays.

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products back that are intimate or sanitary goods, hazardous materials, flammable liquids or gases, some health and personal care items.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email here and send your item to: address here

Shipping

To return your product, you should mail your product to: address here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Payment Settings

Please go to Settings > Payments and connect a Stripe or Paypal account. We process all customer payments for you, deduct our standard commission fee then automatic payout deposits will run weekly.

If you are not receiving your payments, please contact both Stripe or Paypal support and submit a support ticket.

The advantage of Prosh staying local is the simplicity and cost of shipping. We offer settings for vendors to setup pricing for the following shipping methods. You are able to set the pricing for each in your settings.

Courier delivery

Use our delivery partner, Parcel Butler services for affordable, expedited shipping. Below are parameters to set in your shipping settings. There are next day or 3 day options your customers can choose from. Delivery prices can be found here.

1) Origin address – Enter in your home, workshop, retail or warehouse space where your products wil be located. Our courier will go there to pickup when an order is placed. They will contact you to confirm the pickup ahead of time.

2) Business hours – Specify the days and hours your products will be available for pickup.

3) Pickup notes – Any additional comments to help the courier pickup as easily as possible.

Local Pickup

Have a local retail shop, warehouse or store? Offer customers the ability to pickup to save them delivery fees! When setting up this method, please input all your retail hours as well as any other pickup notes.

Fulfillment 

We offer store, picking and packing and delivery with our partner for our Prosh Plus members. Our delivery partner is able to store your products and automate delivery for you so you can focus on your business.

Vendor Delivery

Set this method if you want to offer delivery personally or through Canada post. Setting parameters:

a) Delivery time – average processing and delivery time for within the zone.

b) Minimum purchase amount – if you only want to order this delivery for a specified minimum purchase.

c) Cost – How much you want to charge. There is a free checkbox if you want to offer free shipping.

d) Customer notes – Any other shipping notes for your customer.

You can set different pricing depending on the shipping zone.

1. Calgary – All shipping methods available.

2. Cochrane, Airdrie, Chestermere and Okotoks – All shipping methods available.

3. Edmonton – We do not currently have courier or fulfillment in Edmonton but may offer this in the future. All vendors shipping from or to Edmonton need to enable Vendor delivery.

Becoming a Prosh vendor

Upgrade your membership to be eligible for our fulfillment program. We will take care of storage, picking, packing, materials and delivery logistics for your customers. Additionally we are motivated to sell your products, featuring the listing on the website as well as on our digital advertisements.

Preparing Your Products

After your membership is upgraded, you should see a button for downloading labels on your all products list or in the product editing page. Click that and a PDF label of your product with a QR code and all the information we require for inventory will be right on there. Place the label on your product packaging. We only require one label per product skew but please include the same products in one package or box to avoid any mistakes.

Drop Off Your Products 

Either drop off or ship over your products to our fulfillment partner’s warehouse right off of Deerfoot. It’s located at:

Unit #15 1431-40 Ave NE
Calgary, Alberta T2E 8N6

A receptionist will be at the door to receive your products. They will check that your labels have been applied correctly and scan your products into our system. You’re done! The rest is up to us.

Order Fulfillment

Once your customers make a purchase online, we pack together all the products into our Prosh bucket bags. Our delivery team will then drop off your package with a next day or 3 day window as requested by the customer. Once the order has been delivered, our delivery team completes the order on our system and your customers receive an email.

Listing Your Products

At Prosh, vendors list products for free, up to 20 with the Free account and 50 with the plus membership. Please complete as many relevant fields as possible. The most crucial to get listed on category pages and homepages are: product photo, name, description, price and category.

Add a New Product

Go to Products > Add New Product, then browse through available product categories to select one most appropriate for your listing. This is super important to make as accurate as possible to make sure our customers can easily find your product. Don’t see one that fits? Feel free to submit a ticket requesting a new category.

Product title

When selecting a title, make sure it’s accurate to what your listing is so that customers performing a search can find it.

Product description

Create accurate descriptions so customers know what they’re buying. Talk about the creation process, the story or why your product is unique.

Importing products 

Looking to get all your products up super fast? Follow our import tutorial here for details. Download our sample excel sheet below. Please save this as a CSV and make sure category names are typed exactly to the names we have online.

Putting Products on Sale

Having sales is a great way to promote your products. When editing your products, list your sale price and expiration dates.

Prosh Wide Sales 

Prosh will send emails to and notify vendors on your dashboards when we’re preparing for a sale. Simply list your sale prices on your product editor to be a part of each upcoming promotion. Having your product on sale means being on top and featured on our sales page. You also get a sale badge on your product, making it more attractive for customers.

Coupon Codes

Offer your customers or family and friends special coupon codes! Simply navigate to this tab on your dashboard and add as many coupons as you’d like.

Decide on restrictions such as date and which products will apply.

Going on vacation? Select the days you will be gone below and customers will be shown that you will not be available to ship products.

In store settings click on vacation

Vacation calendar example

 

Select the days you need for vacation

 

Scroll down to the bottom and to additional information

 

Click on save options to save and update your availability 

Upgrade your account

Still have questions?

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